Adoptees, birth parents and other relatives in search of their biological kin are complaining against GivenRight Research Inc., a genealogy company that promises to reunite long-lost family members.

The Better Business Bureau (BBB) serving Alaska, Oregon, and Western Washington has processed 14 complaints on the company in the past 12 months.

Due to the seriousness of the complaints, and the nine unanswered or unresolved complaints, GivenRight Research Inc. has a BBB Rating of “F.”

The company is also under investigation by the Federal Way Police Department, according to a recent King 5 news report.

The company’s motto is “No Find, No Fee.” However, complainants assert that when they entered into a contract and paid the company a fee to find an estranged relative, the results were not sent to them or the information received was inconclusive.

On www.givenright.com, the company’s disclaimer states “We have no-find no-fee available by contract only, otherwise your fees are set forth whether we find your party or not.” The disclaimer also states “there are no refunds unless we feel that to do so [sic].”

According to Washington state licensing records, GivenRight Research Inc. is registered to Jennifer K. Robinson.

Although the company appears to be located in Federal Way, their Web site states that they specialize in Texas adoption searches. Complaints received by BBB stem from across the Unites States.

To file a complaint with your BBB, against GivenRight Research Inc. or another genealogist, visit www.bbb.org. To read the BBB report on GivenRight, visit www.bbb.org/western-washington/business-reviews/genealogists.